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Conditions of sale

Website Sales Terms and Conditions

 

Prices

Prices listed do not include shipping, handling fees, taxes, and/or duties, and are subject to correction or change without notice. Market sensitive commodity products will be priced according to current market conditions.

                 

Payment and Credit Terms

MIT accepts cash, company checks, Visa, MasterCard, Discover, American Express and PayPal. For customers with established MIT credit accounts, payment terms are net thirty (30) days from the date of shipment. All credit extended by MIT to customer, and the limits of such credit, is at MIT’s sole discretion, and may be reduced or revoked by MIT at any time, for any reason. MIT reserves the right to charge a convenience fee for late payments. MIT further reserves the right to charge customer a late payment fee at the rate of one and one-half percent (1-1/2%) of the amount due for each month or portion thereof that the amount due remains unpaid, or such lesser amount as may be permitted under applicable law. All payments must be made in U.S. dollars. MIT shall have the right of set-off and deduction for any sums owed by customer to MIT.

If customer fails to make payment within thirty (30) days of shipment, or fails to comply with MIT’s credit terms, or fails to supply adequate assurance of full performance to MIT within a reasonable time after requested by MIT (such time as specified in MIT’s request), MIT may defer shipments until such payment or compliance is made, require cash in advance for any further shipments, demand immediate payment of all amounts then owed, elect to pursue collection action (including without limitation, attorneys’ fees and any and all other associated costs of collection), and/or may, at its option, cancel all or any part of an unshipped order.

Customer agrees to assume responsibility for, and customer hereby unconditionally guarantees payment of, as provided herein, all purchases made by customer, its subsidiaries and affiliates. Each of customer’s subsidiaries and affiliates purchasing from MIT
will be jointly and severally liable for purchases with customer, and customer is also acting as agent for such subsidiaries and affiliates.

 

Security Interest
Customer hereby grants to MIT a first priority purchase money security interest and/or chattel mortgage in the products and any accounts receivable or cash from resale thereof until full payment is made to MIT. Customer agrees to file, and it permits and authorizes MIT to file, any financing statements or other appropriate documents with its governmental authorities to perfect the validity, priority, and enforceability of MIT’s lien or security interest.

 

Credit Balance
Customer agrees that any credit balance(s) issued by MIT will be applied to customer’s account within one (1) year of its issuance. 
IF CUSTOMER HAS NOT APPLIED FOR OR REQUESTED THE CREDIT WITHIN ONE (1) YEAR, ANY REMAINING CREDIT BALANCE(S) WILL BE SUBJECT TO CANCELLATION, AND MIT SHALL HAVE NO FURTHER LIABILITY.

 

MIT reserves the right to accept or reject any order.

 

All items are sold for domestic consumption in the United States.

If exported, purchaser assumes full responsibility for compliance with US export controls.

 

 

FAQ’s

 

Q. What are my payment options?

A. MIT accepts cash, company checks, Visa, MasterCard, Discover, American Express and PayPal.


Q. How do I place an order?

A. To place an order, go to the product table that contains what you are looking for and narrow down your choices by picking the features that are important. Once you are down to the product(s) that you want, scroll down to the table and enter the number that you want to buy. Click the Add to Cart button.

Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the Cart button at the top of the website.

We will then ask you either register (New Users) or login. Once you have completed this short process, you’ll be back on the website home page again. Click the cart button and you will enter the checkout sequence. Follow the sequence—the buttons will get you there. Once you see the Thank You for Your Order page, your order is with us and will be on its way to you very shortly.

For most customers, you will receive your order within a couple of days. If you have any problems or issues, feel free to call us at 319.366.8363.


Q. Do I have to have an account to order from you?

A. You do not need an account to order from us. You do need to register which is very easy.


Q. What is your shipping policy?

A. Our shipping policy states:

A $5 shipping and handling fee is charged on orders totaling less than $50 before tax and shipped to one address within the continental United States.

UPS is our primary parcel carrier and we use a variety of carriers for LTL shipments.

Title and risk of loss pass to customer upon tender of shipment to carrier.

 

Shipping Policy Exceptions

Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates will apply for all orders. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may be applied.

MIT only accepts orders for shipments within the continental US, Alaska and Hawaii. Orders to international destinations will not be processed. MIT does not ship to PO Box addresses.


Q. Where do you ship from?

A. We ship stocked items out of six warehouses strategically located across the country.


Q. How do I use my tax exempt status?*

A. Exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate or other acceptable proof of your exempt status for the state where the items will be shipped.

The documentation submitted should include name of the organization that purchased the items.

How to submit this information: 
First, place your order through our website or with one of our customer service representatives. After you’ve received your shipment confirmation, please submit the necessary information by fax in order to receive a refund of any sales tax. Our fax number is 319.366.8870

Alternatively, you can scan your certificate and send it to us at information@midiowatools.com.

In either case, please include the following:

·         Your order number

·         E-mail address

·         Acceptable proof of your exempt status (as outlined above)

·         The name of the organization that purchased the items

·         Mark your fax “Attn: MIT Tax Exempt” or your email “Tax Exemption Request”

*You will need to contact us after placing each order to ensure you are refunded the tax on your purchase.


Q. What is your Return/Exchange policy?

A. Standard Products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange.

Specials or make to order items are non-cancelable and non-returnable.

Returned items must be in the original packaging.

All returns must include a return authorization (RA) number that can be obtained by contacting our Customer Service Department at 319.366.8363. Our customer service hours are Monday through Friday from 8am to 5pm (CT).

Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.

Returns received at MIT without a RA number may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.


Q. How do I make a return?

A. Call our Customer Service Department at 319.366.8363. Our customer service hours are Monday through Friday from 8am to 5pm (CT).

They will walk you through the process and provide instructions for the return.


Q. When will my order be billed to my credit card?

A. Items are billed to your credit card when they are shipped. In the rare occasion that some of your items ordered are not in stock, we will only bill you for the part of the order that we can ship. In these cases, you will see multiple charges as the items are shipped to you as soon as they arrive in our warehouse.


Q. What do I do if I receive damaged goods?

A. In the unfortunate event that your items are received damaged, call our Customer Service Department at 319.366.8363. We will arrange for a full refund or exchange and give you instructions for returning the item.


Q. How do I get taken off your mailing list?

A. Recipients of our e-mail marketing messages can unsubscribe from receiving future promotional e-mails in two different ways. You can request to be unsubscribed by following the unsubscribe instructions at the bottom of each promotional email, or calling us directly at 319.366.8363 and request to be unsubscribed.


Q. How do I enter a PO Number?

A. When you are going through the Checkout process, you will come to a screen that is labeled XXXXXXXXXX. In the middle of that screen, you’ll see a boxed field with “Purchase Order # (for customer reference)” before it. This field is there for your convenience. Enter whatever information you need to reference your PO System. Whatever you enter into this field will show up in your confirmation, invoice and packing list.


Q. What is the warranty on your products?

A.  For information on a specific manufacturer’s warranty, please contact MIT at 319.366.8363


Q. How many days does it take to receive my item(s)?

A. Stocked items will generally ship within one business day. Depending on your location, you should receive your item within 3–7 business days.

Third party items ship directly from the manufacturer and usually will be shipped within 2 weeks. These items can be coming from anywhere and therefore will have a much more variable delivery time.


Q. What if the picture does not match the product attributes?

A. On occasion, the manufacturer supplied images may differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products. If you have any further questions, feel free to contact us.